Frequently Asked Questions

I am located in Quebec, Canada.

Monday to Friday from 9am to 4pm

No. Everything is handmade from my home studio.

Yes. I offer complimentary samples for wedding/event invitations only.

No. All samples are pre-printed with example wording and cannot be customized.

Due to the pandemic, it is important for me to keep my family safe. All meetings will be held virtually until further notice.

Custom invitations are unique and the pricing will vary depending on your needs. For a detailed quote, please fill out my form located here.

Depending on your needs & criteria, it’s a possibility. Please contact me to discuss.

Custom invitations can take anywhere from a few weeks to a month to complete, depending on production methods and embellishments that are added. I recommend starting the process as soon as possible to ensure that your invitations are ready well before your event date.

Invitations should be mailed 2-3 months before your event date.

Depending on my schedule, it may be possible for an additional fee. Please contact me as soon as possible.

If I have not started working on your project or if materials have not been ordered, yes, you can cancel your order.

If materials have been ordered and the design process has started, you will lose your 50% booking deposit.

There are many factors that can determine a timeline, such as style, embellishments, quantity, etc. Typically the standard invitation take 3-4 weeks from beginning to end.

That depends on your guest list. but be sure to account for addresses rather than individuals. I always recommend ordering an extra 10-20% for last minute additions, cancellations or keepsakes.

Yes! A document will be provided for you to fill out your guest addresses.

Prior to starting any custom invitation project, I require a 50% deposit. Once the materials have been ordered and the design process has started, your deposit is not refundable. The remaining 50% balance is to be paid upon delivery of your invitations.

Absolutely! Shipping is available in Canada, the United States and to select international destinations. Additional shipping charges will apply.

Please contact me so we can discuss your project.

Yes, a digital proof is always sent with any custom order.

Yes. I offer 2 complimentary rounds of revision for all custom orders. If you wish to make additional changes, an additional fee will apply.

All of my designs can be personalized with your wording.

I can design in most languages, but please contact me prior to ordering.

Note that some fonts are not available in all languages which can affect the design.

It is also your responsibility to provide the appropriate translation.

Yes, however please contact me prior to placing an order to ensure I can meet your timeline. Additional fees may apply.

Once you place your order, you should receive a confirmation email from us soon after. If you’re unsure of whether your order was submitted, please contact us at info@pixelcouture.ca so that we can look into it for you!

Your card will be charged at the time of purchase.

No. All orders must be submitted through the website.

• Visa (credit and debit cards)

• MasterCard (credit and debit cards)

• American Express

• Discover (US merchants only)

• Diner's Club

• JCB

• Afterpay or Clearpay

• Apple Pay

If your order hasn’t shipped yet, please contact us at info@pixelcouture.ca and specify the changes that you’d like to make. If the changes can be made to your order, we will confirm these changes once made. Changes can only be made to order prior to shipment, once the order has been shipped, no changes are possible.

If after placing your order you notice that the shipping address is incorrect, we invite you to notify us by sending an e-mail to info@pixelcouture.ca. In your email, please specify your order number as well as the correct mailing address. We will then make the changes required to your order information in order for the package to be shipped to the right address. Please note that once your order has been shipped, we cannot change shipping information.

You can use only one promo code per order. Promotions can't be cumulate. Please note promo code can't be cumulate with items on sale neither. We suggest to keep a promo code with no use-by-date for a next order.

No! Only looking for 1 item? No problem! There is no order minimum requirement.

Since we are located in Canada, all prices are in Canadian Dollar.

In accordance with provincial and government laws, pixelcouture paperie is required to collect sales tax on all Canadian orders. The amount, if required, varies by province.

Yes, I ship all over the US however shipping to international destinations is currently unavailable.

All orders are processed within 2-5 business days.

CANADA
Untracked mail: 1-3 weeks
Expedited Parcel: 3-14 business days
Xpresspost Parcel: 2-7 business days
FedEx Priority Mail: 1-3 business days

USA
Tracked mail: 2-7 business days
FedEx Priority Mail: 1-3 business days

If you purchased tracked shipping at checkout, yes. You will receive an e-mail with your tracking information once your order has shipped.

No! I work with a courier that brings orders across the border so you will never have to pay any duties, import taxes or brokerage fees.

Yes, however orders can be cancelled ONLY if your order has not gone into production or has not been shipped.

Because each order is unique, I do not accept exchanges.

Once your order is approved, it immediately goes into production and cannot be canceled, returned, or refunded.

Since my products are uniquely made just for you, they cannot be returned.

However, if there is an issue with your order or if your order was damaged during shipment, please contact me within 7 days.

Your order will be made exactly as shown on the approved proofs. Should you find an error on your product, please contact me. I offer a discount for customer approved errors.

Please note that I cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While I double check wording during the proofing process, final proofing is ultimately the responsibility of the client.

If your order does not match your approved proof, please contact me immediately and I will resend your order free of charge.

Please contact me within 7 business days so I can make it right.